Refund policy
Return & Exchange Policy
We hope you love your purchase, but we understand that sometimes things just don't fit as expected or suit your needs. We created this straightforward policy to make sure you're happy with your purchase and shopping experience with us. As always, thank you for your support. Because of you, we get to do what we love every single day!
Eligibility
We have a 14-day exchange policy, meaning you have 14 days after receiving your item to request an exchange or store credit. We do not offer cash or card refunds. To be eligible, your item must be:
- Unworn and unused
- In its original condition, with tags attached
- In its original packaging
You'll also need your receipt/order number for proof of purchase.
How to Start an Exchange
Email us at blueroanco22@gmail.com with your order number and the reason for your request. If approved, we'll let you know the return address to ship your item back to. Customers are responsible for return shipping costs. Items sent back without first requesting an exchange will not be accepted.
Processing
Once we receive your item, we'll inspect it to confirm it meets the eligibility criteria above. If approved, we'll process your exchange or store credit within 7 business days. Exchanged items ship back to you at no additional cost. You'll receive an email confirmation, either your store credit code or a new tracking number for your exchange.
Damages or Issues
Please inspect your order as soon as it arrives. If something is defective, damaged, or incorrect, contact us right away so we can make it right.
Exceptions / Non-Returnable Items
Some items can't be exchanged, including custom or special-order products and personal care items (like lip care/beauty products). Reach out if you have questions about a specific item.
Sale items are final sale and are not eligible for exchange or store credit.
Shipping Costs
Customers are responsible for the cost of shipping their item back to us. Original shipping fees are non-refundable.